We will gladly accept returns on all purchases madeon our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition.
Returns
UPS ACCESS POINT
HOME PICK-UP
SIGN IN
PRINT THE LABEL
WRAP YOUR ITEM
CHOOSE YOUR DELIVERY METHOD
SIGN IN
PRINT THE LABEL
WRAP YOUR ITEM
CHOOSE YOUR DELIVERY METHOD
For home pick-ups: please make your request on the transporter's website. Please note you MUST provide your tracking number to enjoy a free pick-up. Prices are indicated as information only, your return to Sorel is free.
Frequently Asked Questions
What can i return?
When can i return?
Returns are accepted within 30 days of the purchase date.
Where can i return?
Parcels can only be returned from the country where they were delivered. We do not accept return of online purchases at our stores at this time. Please visit our detailed FAQ page for more information.
When do i get my refund?
Once we receive your package, our team will verify its contents, inspect it to ensure it is unworn and in original condition. We will then send the credit back to your financial institution within 10-15 business days.
How can I exchange an item?
Please note direct exchanges of our products are not possible at this stage. If you need a different size or colour, you will need to return the item back to us for a refund, and then place a new order.